Privacy Policy

Introduction

GLIDE LTD ("we", "us", "our") operates the Glide mobile application ("the App"). We are committed to protecting your personal information in accordance with the Nigeria Data Protection Act 2023 (NDPA) and all applicable Nigerian laws.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have over your information. By using the App, you agree to the practices described in this policy.

If you do not agree with this policy, please do not use the App.

1. Who We Are

Data Controller: GLIDE LTD

Country of incorporation: Federal Republic of Nigeria

Contact email: privacy@getglide.ng

Support email: support@getglide.ng

Website: getglide.ng

2. Information We Collect

2.1 Information you provide directly

Account information: first name, last name, phone number, email address (optional), profile photo (optional)
Driver-specific: vehicle type, licence plate, vehicle make/model/year/colour, bank account name, bank account number, bank name
Verification documents (drivers only): National ID, Driver's Licence, Vehicle Insurance — uploaded as images
Delivery addresses: label, full address text, latitude, longitude
Order details: items ordered, special instructions, payment method
Reviews and ratings: star ratings and comments you submit after a delivery
Support messages: content of any support tickets you raise

2.2 Information collected automatically

Location data (drivers): precise GPS coordinates while the driver is online and delivering, used to match drivers to blocks and show customers real-time tracking
Location data (customers): only if you grant permission; used to pre-fill delivery address
Device information: device type, operating system version, push notification token (for delivery alerts)
Usage data: app screens visited, actions taken, timestamps — used to improve performance and detect issues

2.3 Information from third parties

Payment processors (Paystack): payment status, transaction reference — we do not store your full card details
OTP / SMS providers: phone number verification result

3. How We Use Your Information

Purpose	Legal basis (NDPA 2023)
Creating and managing your account	Contract performance
Processing and fulfilling orders	Contract performance
Matching drivers to delivery blocks	Contract performance
Real-time order tracking	Contract performance
Processing payments and payouts	Contract performance / Legal obligation
Driver verification and compliance	Legal obligation
Sending push notifications (order updates, block offers)	Consent
Providing customer support	Legitimate interest
Preventing fraud and ensuring security	Legitimate interest
Improving the App (analytics)	Legitimate interest
Complying with legal obligations	Legal obligation

4. Sharing Your Information

We do not sell your personal data. We share it only in the following circumstances:

4.1 Within the platform

Your name and order details are shared with the store fulfilling your order
Your first name and delivery address are shared with the driver assigned to your order
Driver name and rating are visible to customers during order tracking

4.2 Third-party service providers

Provider	Purpose	Data shared
Paystack	Payment processing	Name, phone, order amount
Africa's Talking	Masked voice calls between customers and drivers	Phone numbers (not revealed to the other party)
Cloudinary	Image storage (profile photos, driver documents)	Uploaded image files
Railway	Cloud hosting of our servers and database	All data stored in our database
Expo / Google Firebase	Push notifications	Device push token

4.3 Legal requirements

We may disclose your data to law enforcement or government authorities if required by Nigerian law or a valid court order.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

Account data: retained for the lifetime of your account, plus 12 months after deletion
Order history: retained for 5 years for financial and legal compliance purposes
Driver documents: retained for 2 years after account closure
Support tickets: retained for 2 years
Location data: not stored long-term; used only in real time during active deliveries

When you delete your account, we anonymise your personal details (name, phone, email) immediately. Your order records are retained in anonymised form for the periods stated above.

6. Your Rights Under the NDPA 2023

As a data subject under Nigerian law, you have the following rights:

Right of access: request a copy of the personal data we hold about you
Right to rectification: correct inaccurate or incomplete data
Right to erasure: request deletion of your account and personal data
Right to data portability: receive your data in a structured, machine-readable format
Right to object: object to processing based on legitimate interest
Right to withdraw consent: withdraw consent for push notifications at any time via your device settings

To exercise any of these rights, email us at privacy@getglide.ng. We will respond within 30 days.

If you are unsatisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpb.gov.ng.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include:

HTTPS/TLS encryption for all data in transit
Encrypted storage of authentication tokens on your device (using Expo SecureStore)
Password hashing using bcrypt
Access controls limiting which staff can access personal data
Regular security reviews of our infrastructure

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at support@getglide.ng.

8. Children's Privacy

Glide is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, please contact us at privacy@getglide.ng and we will delete the account promptly.

9. International Transfers

Your data is stored and processed primarily in Nigeria and within the infrastructure of our cloud providers (Railway, Cloudinary), whose servers may be located outside Nigeria. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with the NDPA 2023.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via a push notification or an in-app alert at least 7 days before the change takes effect. The "Last updated" date at the top of this page will always reflect the most recent version. Continued use of the App after a change constitutes acceptance.

11. Contact Us

For any privacy-related questions or requests, please contact:

GLIDE LTD
Email: privacy@getglide.ng
Support: support@getglide.ng
Website: getglide.ng