Terms of Service

These Terms of Service ("Terms") govern your use of the Glide mobile application and related services (collectively, "the Platform") operated by GLIDE LTD ("we", "us", "our"), a company incorporated under the laws of the Federal Republic of Nigeria.

By registering an account or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility

To use Glide you must:

• Be at least 18 years of age
• Have a valid Nigerian phone number capable of receiving SMS
• Have the legal capacity to enter into a binding contract under Nigerian law

By using the Platform, you represent and warrant that you meet all of these requirements.

2. Account Registration

You must create an account to use the Platform. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Keep your login credentials secure and not share them with anyone
• Notify us immediately at support@getglide.ng if you suspect unauthorised access to your account

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Customer Terms

3.1 Placing orders

When you place an order, you are entering into a purchase agreement with the store, not with Glide. We act as a technology platform facilitating the transaction. The store is responsible for the quality and accuracy of the products.

3.2 Pricing and payment

• All prices are displayed in Nigerian Naira (NGN) and include applicable taxes
• A delivery fee is added at checkout and displayed before you confirm your order
• Payment is processed at the time of order placement
• We accept card, bank transfer (Paystack), MTN MoMo, and OPay
• We do not store your full card details; payment is handled by Paystack

3.3 Cancellations

You may cancel an order only before the store has confirmed it. Once a store confirms your order, cancellation is no longer available through the App. If you have an urgent cancellation need after confirmation, contact support — cancellations at this stage are at our discretion and may incur a fee.

3.4 Refunds

• Refunds are issued for: orders cancelled before store confirmation; orders where the store was unable to fulfil; verified delivery failures; items that were wrong or missing
• Refund requests must be made within 24 hours of the scheduled delivery time
• Approved refunds are returned to your original payment method within 3–5 business days
• Delivery fees are non-refundable once a driver has been assigned

3.5 Delivery

Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control. You are responsible for providing an accurate delivery address. Re-delivery fees may apply if a delivery fails due to an incorrect address or because you were unavailable.

4. Driver Terms

4.1 Independent contractor status

4.2 Eligibility to drive

To be approved as a driver, you must:

• Be at least 18 years of age
• Hold a valid Nigerian driver's licence (where applicable to your vehicle type)
• Own or have authorised use of the vehicle you register
• Hold valid vehicle insurance
• Pass our document verification review
• Maintain a smartphone capable of running the Glide Driver app

4.3 Earnings and payouts

• Earnings are calculated per delivery block accepted and completed
• Payouts are made weekly, every Monday, to the bank account registered in your profile
• You are responsible for declaring your earnings to the Federal Inland Revenue Service (FIRS) and paying any applicable taxes
• We reserve the right to withhold earnings if we suspect fraudulent activity pending investigation

4.4 Driver conduct

Drivers must at all times:

• Treat customers and store staff with courtesy and professionalism
• Maintain their vehicle in a roadworthy condition
• Follow all applicable Nigerian traffic laws
• Not accept or make deliveries while under the influence of alcohol or drugs
• Not share account access with another person
• Handle all customer orders with care and deliver them intact

4.5 Rating and performance

Drivers are rated by customers after each delivery. We reserve the right to deactivate driver accounts that consistently fall below a 3.0 rating, have a completion rate below 70%, or receive repeated customer complaints. We will notify you before taking such action where possible.

5. Prohibited Conduct

You must not:

• Use the Platform for any unlawful purpose or in violation of Nigerian law
• Provide false or misleading information on registration or during use
• Attempt to manipulate ratings, reviews, or the block assignment system
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the App
• Harass, threaten, or abuse other users, drivers, or store staff
• Use automated scripts, bots, or other tools to access the Platform
• Engage in fraudulent payment activity
• Facilitate the delivery of illegal goods or controlled substances

Violation of these prohibitions may result in immediate account suspension and/or referral to law enforcement.

6. Intellectual Property

All content on the Platform — including the name "Glide", logos, app design, software, and text — is the property of GLIDE LTD and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by Nigerian law, GLIDE LTD shall not be liable for:

• The quality, safety, or legality of products sold by stores on the Platform
• Any indirect, incidental, consequential, or punitive damages arising from your use of the Platform
• Loss of data, revenue, or profits
• Actions or omissions of independent driver contractors
• Delays or failures caused by circumstances beyond our reasonable control (including internet outages, natural disasters, or government actions)

Our total liability to you for any claim arising from your use of the Platform shall not exceed the amount you paid for the specific order giving rise to the claim, or ₦50,000 — whichever is lower.

8. Indemnification

You agree to indemnify and hold harmless GLIDE LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; or (c) your violation of any third-party rights.

9. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise inappropriate.

You may delete your account at any time from the Settings screen of the App. Deletion anonymises your personal data immediately; order history is retained in anonymised form as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

Before initiating legal proceedings, you agree to first attempt to resolve any dispute by contacting us at support@getglide.ng. We will make reasonable efforts to resolve disputes informally within 14 days.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via a push notification or in-app alert at least 7 days before they take effect. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, please contact:

GLIDE LTD
Email: support@getglide.ng
Website: getglide.ng